TERMS of SERVICE

For the purposes of these terms and conditions the hirer of the equipment shall be referred to as the “Customer”
The owner and supplier of the equipment shall be referred to as “Silhouette Sound”.
Equipment means all items and services that are hired and collected by the customer or delivered by Silhouette Sound to the customer whether the items have been paid for or not.

QUOTATION
All quotations will be valid for a period of up to fourteen (14) days from date of issue. Acceptance of the quotation is to be in writing. Upon receipt of the customer’s acceptance, it shall be deemed that the customer agrees to and accepts the terms and conditions of hire listed.
On commencement of hire without the customer’s written confirmation to such action it shall be deemed that the customer agrees to and accepts these terms and conditions of hire listed.

DEPOSITS

Non-refundable deposits will vary depending on the type of hire, hire period, seasonal variations, and previous relationship with Silhouette Sound
A non-refundable deposit of 10%, 25% and 50% are normal terms.

 PAYMENT TERMS

The payment terms will vary depending on the type of hire, hire period, seasonal variations, and previous relationship with Silhouette Sound – an invoice will be issued on acceptance of the quote offered and will state the payment and deposit terms required. This could include Balance of Payment Required 3 Days Prior To Delivery Date

COVID-19 POSTPONEMENTS AND CANCELLATIONS
Subject to availability Silhouette Sound will work with customers for all secured bookings that require rescheduling due to Covid-19 Government restrictions.

All secured bookings that cancel due to Covid are subject to the below cancellation policy.

25% if booking is cancelled after acceptance of quote.

50% 1 to 3 days prior to event

80% on day of event

100% if we have begun delivery or arrived at the event site.

All monies paid to date at time of cancellation are non-refundable. Subject to Silhouette Sound’s discretion all monies paid to date maybe transferable to a new date subject to availability.

CANCELLATION POLICY
The customer may cancel an order at any time by advising Silhouette Sound in writing; however, cancellation fees will occur should the customer cancel the booking within thirty (30) days of the event date. No cancellation by the customer is valid unless is has been acknowledged in writing by Silhouette Sound.

Bookings cancelled within seven (7) days of the event date will be charged 100% of the total booking cost. Bookings cancelled between seven (7) and thirty (30) days will be charged 50% of the total booking cost. Bookings cancelled outside thirty (30) days of the event will be charged 25% of the total booking costs.

Cancellations of bookings/events due to weather shall still be subject to the cancellation policy above. Silhouette Sound is in no way responsible for intemperate weather that may cause the customer to cancel their booking.

Silhouette Sound reserves the right to impose specific cancellation policies at peak hire periods

FORCE MAJEURE
For the purpose of this clause, “Force Majeure” means an event or circumstance beyond the reasonable control of a party, including, but not limited to, acts of God, war, rain, hail, wind, fire, explosion, pandemics, civil disobedience, and legislation not in force at the date of this agreement or labour disputes. Neither Silhouette Sound nor the customer will breach this agreement and each party will not be liable to the other party for delay or failure to perform its obligation under this agreement due to Force Majeure. Silhouette Sound may give written notice to the customer, giving full particulars of such Force Majeure.

Silhouette Sound shall not be liable for any indirect or consequential losses or expenses suffered by the customer, including but not limited to, loss of turnover, profits, business or goodwill or any liability to any other party or for any loss or damage suffered by the customer as a result of any delays caused by such Force Majeure events.

DAMAGE, LOST, STOLEN OR UNCLEAN EQUIPMENT
Upon delivery of the equipment for a dry hire and until the return of the equipment to Silhouette Sound’s premises the customer has full responsibility of all equipment hired. The customer will pay full replacement cost of any equipment badly damaged, lost or stolen. The customer will pay any repairing costs to damaged equipment. Any damaged equipment will be decided by Silhouette Sound if it can be repaired or require replacement. Burns, holes, tears, water damage or other similar damage to equipment shall be replaced at full cost to the customer.

All goods are to be returned in a clean and dry condition. Any equipment returned unclean by the customer to Silhouette Sound, the customer shall pay Silhouette Sound the full cost of returning the equipment to a clean condition.

The customer shall protect the equipment from the elements during the time of hire. In poor weather conditions storage of the equipment may be necessary and is the responsibility of the customer to see that the equipment is stored safely. Any equipment damaged from weather is the full responsibility of the customer and shall be paid at full replacement cost to Silhouette Sound.

Silhouette Sound’s equipment shall be delivered to the customer in a clean and well-maintained condition. It is the customer’s responsibility to notify Silhouette Sound should the equipment not be in a satisfactory condition within three (3) hours of receiving the equipment. Otherwise, any damage or uncleanliness of equipment shall be deemed the customer’s accountability.

The customer agrees to return all equipment to Silhouette Sound by the due date or additional hire fees will be charged.

All goods are to remain at the customer’s address as advised on the booking unless written consent is given by Silhouette Sound.

DELIVERY COLLECTION AND SETUP
Handling and maintenance fees will be charged to the customer for any installation of equipment, delivery and collection. This fee will vary depending upon distance travelled from Silhouette Sound’s premises, amount of equipment hired, amount of setup required and installation time. The customer will be advised of the fee once all equipment has been decided upon. This fee may be subject to change should the customer then change the amount of equipment hired or amount to be setup. Unless a handling and maintenance fee has been charged and agreed upon by Silhouette Sound the hire company in not responsible for the setup of equipment.

The customer is responsible for having someone available to take delivery of the equipment at the nominated date. If the customer fails to be there at that time, an additional delivery fee will be charged to re-deliver the equipment at another time.

CUSTOMER PICK-UP
Customer pick-ups are available, and customers are to ensure ropes, protective blankets

      and/or tarps are brought with them to ensure the safe collection of hire items.

DISCLAIMER
Silhouette Sound shall in no way be held responsible or accountable for any injury, death or loss of income caused to the customer, any third parties or properties due to the hire of equipment or provided services by Silhouette Sound.

No warranty is given by Silhouette Sound, nor is Silhouette Sound liable for any damage or harm whatsoever in respect to the equipment except through the wrongdoing of Silhouette Sound. The customer is required to grant access to Silhouette Sound and to their equipment when called upon to do so for repair and or examination, or in case of customer default, removal of goods and or equipment may apply.

AMMENDMENTS
Silhouette Sound reserves the right at any time, to modify these terms and conditions to suit the changing business needs. As soon as the changes are posted and visible on the Silhouette Sound website the amended terms and conditions are affective. It is the responsibility of the customer to regularly review the terms and conditions outlined on the Silhouette Sound website.

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